About the Client

The client is a pioneering health-tech firm in the US focused on addressing mental health and social needs through a community-driven referral platform. By connecting healthcare providers, community partners, and patients, they aim to reduce health disparities and deliver trauma-informed care. Their vision is to make mental healthcare equitable, accessible, and fair for all.

Business Situation

Lack of Psychosocial Tools: Traditional healthcare lacked tools to assess psychosocial risk factors and social determinants of health (SDOH).
Fragmented Care Delivery: Siloed systems prevented seamless collaboration between healthcare providers and community caregivers.
Limited Patient Insights: Electronic Health Records (EHRs) focused only on clinical data, missing key social and financial health indicators.
Recurring Mental Health Issues: Patients frequently returned with unresolved psychosocial challenges due to symptom-focused treatment.
Resource Inefficiencies: Conventional methods of delivering mental health resources were outdated and ineffective.
Gap in Trauma Identification: The absence of a structured trauma assessment process led to delayed or inadequate care referrals.

The Solution

Unthinkable Solutions built a robust, scalable telehealth platform integrating trauma assessment, referrals, and education tools to enhance mental healthcare delivery. By leveraging React, Angular, Node.js, PostgreSQL, and MongoDB, the solution streamlined patient onboarding, trauma identification, and referrals to specialized community partners.

Comprehensive Portals: Developed provider, patient, and community partner portals for streamlined collaboration.
Advanced Trauma Assessment: Designed a structured questionnaire to categorize psychosocial risks.
Referral Management System: Enabled providers to refer patients to specialized community partners easily.
Secure Messaging: Integrated a HIPAA-compliant messaging system for seamless communication.
Education Center: Provided a digital module for accessing and sharing mental health resources.
Appointment Scheduling: Facilitated scheduling and tracking of patient visits with providers and partners.

The Impact

Unthinkable’s solution transformed mental healthcare delivery by ensuring early trauma detection, structured referrals, and continuous patient support. The platform empowered healthcare providers with actionable insights, enabled community caregivers to offer targeted support, and enhanced patient engagement through easy access to educational resources. By digitizing the care process, the client successfully created a scalable, trauma-informed care system.

Conclusion

This collaboration enabled the client to revolutionize mental healthcare accessibility and delivery. With the success of the initial phase, the client is committed to further expanding the platform, strengthening its capabilities to drive long-term mental health improvements.