TABLE OF CONTENT

About the Client

Klosenit is a leading India-based technology company that connects users with trusted professionals for home services, including cleaning, plumbing, carpentry, and appliance repair. Focused on transparency and secure transactions, Klosenit ensures customer satisfaction through an efficient communication and feedback system. Their vision was to build a seamless digital marketplace that simplifies service provider discovery and booking.

Business Situation

The client faced several operational and technical challenges in launching their platform:

Lack of Digital Infrastructure: No existing system to connect users with service providers.
Scattered Provider Network: Service providers struggled to reach clients and manage schedules.
Inefficient Booking System: No real-time availability tracking for seamless scheduling.
Payment Security Issues: Needed a robust gateway for smooth transactions.
Limited User Engagement: Required a referral and rewards system to boost engagement.
Administrative Complexity: Lacked tools for managing service providers, users, and transactions.

The Solution

Unthinkable developed a feature-rich, scalable platform tailored to Klosenit's needs, ensuring seamless interaction between users and service providers.

The solution included a mobile app for users, a service provider portal, and an admin dashboard:

Intuitive Booking System: Users could browse, schedule, and book home services effortlessly.
Secure Payment Gateway: Ensured seamless transactions with integrated payment tracking.
In-App Chat Feature: Enabled direct communication between users and service providers.
Referral & Rewards Program: Encouraged engagement through a credit-based system.
Real-Time Notifications: Users received booking confirmations, reminders, and updates.
Comprehensive Admin Panel: Provided complete control over platform operations.

The Impact

Unthinkable’s platform significantly improved operational efficiency and user engagement for Klosenit. Within six months of launch, the platform onboarded over 10,000 users and 1,200 service providers. The secure payment gateway increased transaction transparency, while the admin dashboard streamlined provider and booking management. User satisfaction improved with seamless scheduling, instant notifications, and an in-app chat feature. The referral system boosted engagement, driving platform growth. By integrating key digital features, Klosenit transformed into a trusted m

Conclusion

By leveraging Unthinkable’s expertise in mobile app development, Klosenit successfully launched a fully operational, on-demand services marketplace. The platform’s intuitive design and automation-driven processes improved booking efficiency, reduced administrative workload, and enhanced customer trust. Secure payments and real-time notifications ensured smooth transactions and service fulfillment. The referral program fostered organic growth, expanding the platform’s user base. With a scalable architecture in place, Klosenit is now positioned for long-term success in the home services industry, bridging the gap between customers and service providers seamlessly.