TABLE OF CONTENT

About the Client

The client is one of the largest private healthcare chains in the UK, operating across 30+ locations and serving over 100,000 patients annually. Dedicated to personalized, high-quality medical care, the clinic specializes in complex illnesses and surgical procedures.

Business Situation

Inefficient Legacy System: The outdated PMS lacked scalability and user-friendly functionalities for clinical staff.
Fragmented Workflows: Manual processes led to delays in scheduling, billing, and patient record management.
Integration Gaps: The system lacked compatibility with pathology analyzers, billing systems, and communication tools.
Security & Compliance Risks: Needed to meet HL7 standards for secure data transfer and compliance.
Limited Accessibility: Multi-clinic access required a centralized, cloud-based infrastructure.
Failed Previous Partnership: A prior outsourcing attempt resulted in an incomplete PMS with limited usability.

The Solution

Unthinkable deployed a cross-functional team to audit the existing system, identifying reusable components while modernizing outdated architecture. The new PMS integrated advanced modules, ensuring seamless clinical operations.

Optimized Code Reusability: 30% of legacy code was retained, reducing development time and costs.
Comprehensive Patient Record System: Secure, cloud-based storage with complete medical history tracking.
Advanced Appointment Booking: Integrated scheduling system with real-time physician availability.
Seamless Third-Party Integrations: Connected with pathology analyzers, billing systems, and referral management.
HL7-Compliant Security Measures: Ensured safe data transfer and regulatory adherence.
Scalable Multi-Clinic Accessibility: Centralized database enabling real-time access across locations.

The Impact

The deployment of the new PMS significantly streamlined medical practice operations. With a unified platform, GPs, consultants, and clinic staff could efficiently manage appointments, billing, and patient records. The enhanced system automated workflows, reducing manual effort and improving efficiency by 47%. Secure integrations with third-party medical tools facilitated seamless communication and data sharing. The PMS provided a cost-effective solution, enhancing operational efficiency and elevating patient engagement across the clinic network. The intuitive interface was widely appreciated, simplifying clinical staff workflows and improving overall patient care.

Conclusion

By reengineering the PMS, Unthinkable empowered the UK clinic chain with a scalable, compliant, and high-performing solution. The transformation led to better healthcare service delivery, improved administrative efficiency, and optimized resource utilization across multiple locations.