TABLE OF CONTENT

About the Client

Elite Care is a leading US-based healthcare provider specializing in Transitional Care Management (TCM). Their mission is to enhance patient outcomes by bridging the gap between hospital discharge and primary care. By leveraging technology, they streamline care coordination, optimize patient data management, and improve communication among care teams.

Business Situation

Elite Care faced significant hurdles in improving transitional care management efficiency.

High Readmission Rates: Inefficient care coordination led to frequent patient re-hospitalizations post-discharge.
Lack of Digital Solutions: No comprehensive platform addressed transitional care tasks like follow-ups and medication reconciliation.
Interoperability Issues: Healthcare providers struggled with fragmented data across different Electronic Health Records (EHRs).
Manual Processes: Administrative inefficiencies hindered care providers from effectively managing patient transitions.
Compliance Challenges: Ensuring HIPAA-compliant data security was critical for safeguarding patient information.
Tight Development Timeline: The client required a fully functional platform within just 15 weeks.

The Solution

Unthinkable Solutions partnered with Elite Care to design and develop a scalable, compliance-focused, and user-friendly TCM platform. Leveraging Locomo, their proprietary project management tool, Unthinkable delivered a robust, feature-rich solution within the required timeline.

Interoperability with EHRs: Integrated Redox middleware for seamless patient data exchange across various systems.
Automated Task Management: Streamlined follow-ups, medication reconciliation, and care coordination for improved efficiency.
Role-Based Access Controls: Ensured secure, HIPAA-compliant data access for authorized personnel only.
Real-Time Alerts & Notifications: Enabled proactive engagement and timely interventions for care teams.
User-Friendly Dashboards: Provided intuitive interfaces for care providers to monitor patient transitions.
Secure Communication Tools: Implemented patient-provider chat features for enhanced care coordination.

The Impact

The TCM platform significantly improved Elite Care’s operational efficiency, reducing hospital readmissions and ensuring timely patient follow-ups. The automated workflows minimized administrative burdens, allowing providers to focus more on patient care. With a seamless EHR integration, healthcare professionals could access up-to-date patient records, enabling more informed decision-making. Additionally, the platform’s compliance-first approach strengthened data security, instilling confidence in stakeholders. This transformation positioned Elite Care as a pioneer in transitional care innovation.

Conclusion

By delivering a market-ready TCM platform within 15 weeks, Unthinkable Solutions empowered Elite Care to set new industry benchmarks in patient care coordination. The collaboration not only addressed immediate challenges but also laid the foundation for continued digital transformation in healthcare.