TABLE OF CONTENT

About the Client

Our client is a leading Indian telehealth company dedicated to providing seamless digital healthcare solutions through an intuitive mobile application. Focused on improving accessibility and patient experience, the company connects millions of users with healthcare providers through virtual consultations, appointment scheduling, and digital health tracking.

Business Situation

The client encountered several operational and technical challenges:

Fragmented User Experience: Patients had to navigate multiple platforms for consultations and claims.
Administrative Inefficiencies: Managing patient services and prescriptions was complex and error-prone.
Lack of Real-Time Interaction: Existing systems did not support seamless video consultations.
Poor Claims Processing: Handling insurance claims was tedious and time-consuming.
Limited Engagement Features: The platform lacked user engagement mechanisms.
Compliance & Security Issues: Data security and regulatory compliance were critical concerns.

The Solution

Unthinkable Solutions developed a unified, user-centric telehealth platform integrating advanced features and ensuring operational efficiency. By leveraging React for the frontend and Node.js for the backend, we provided a scalable, high-performance solution adhering to Indian healthcare standards.

Seamless Video Consultation: High-quality virtual consultations with real-time medical report generation.
User-Friendly Appointment Scheduling: Easy booking and management of healthcare appointments.
Health Goal Tracking: Tools for monitoring wellness metrics like water intake and step count.
Cashless Dental Services: Simplified appointment booking and transactions using fitcoins.
Gamification & Engagement: Reward-based wellness challenges for enhanced user interaction.
Streamlined Claims Processing: A digital claims system to improve efficiency and accuracy.

The Impact

The new telehealth platform significantly enhanced patient experience, operational efficiency, and engagement. The seamless appointment booking and claims processing systems reduced administrative burdens, while interactive features like gaming mechanics and health tracking encouraged user participation. The platform’s security enhancements ensured compliance with healthcare regulations, making it a reliable and scalable solution. As a result, our client positioned itself as a leader in digital healthcare services, attracting more users and corporate clients.

Conclusion

Unthinkable Solutions' expertise transformed the client’s telehealth platform into an efficient, engaging, and compliant healthcare solution. The advancements not only improved user satisfaction but also strengthened the platform’s market positioning, ensuring long-term success.