TABLE OF CONTENT

About the Client

An Abu Dhabi-based automobile company specializing in online vehicle solutions, offering services such as spare parts, repair bookings, insurance, and roadside assistance. The client operates as a Special Purpose Vehicle (SPV) dealer, helping businesses establish online marketplaces to enhance financial performance and customer engagement. With a growing user base of over 30,000 in the UAE, the company plays a key role in digitizing automotive services.

Business Situation

Lack of a centralized platform for automotive services, causing fragmented customer experiences.
No efficient system for integrating insurance, repair, and spare parts procurement.
Limited location tracking capabilities, making doorstep services difficult to implement.
Manual and error-prone vehicle registration process, delaying insurance claims.
Need for a user-friendly interface supporting Arabic language for localization.
Poor search functionality, making it hard for users to find relevant services quickly.

The Solution

Unthinkable designed and developed a robust mobile and web-based application to consolidate all automobile services into a single digital platform, ensuring seamless user experiences.

Built a React Native mobile app with a Spring Boot backend for scalability and performance.
Integrated OCR-based Emirates ID scanning to streamline vehicle registration.
Implemented AWS S3 for structured storage and fast data retrieval.
Developed an elastic search system for quick service and inventory lookups.
Enabled real-time GPS tracking for accurate service location identification.
Designed a customer-centric, bilingual interface, supporting English and Arabic.

The Impact

The launch of the automobile service app transformed vehicle maintenance in Abu Dhabi’s financial district, benefiting businesses and customers alike. With real-time service tracking, automated vehicle registration, and seamless access to spare parts and insurance, users experienced improved convenience. Businesses operating in the ADGM strengthened their digital presence, driving revenue growth post-pandemic. The SPV dealer gained industry recognition as a key innovator in automotive technology, further reinforcing its market leadership. The app’s integration of digital solutions streamlined operations, setting new standards for customer engagement and service efficiency.

Conclusion

Unthinkable’s cutting-edge development enabled the Abu Dhabi-based automobile company to digitize and centralize vehicle maintenance services, enhancing accessibility and efficiency. By incorporating real-time tracking, digital registration, and AI-powered search, the solution empowered users with a seamless automotive experience. The success of this digital transformation positioned the company as a frontrunner in the region’s automotive technology landscape. As the UAE continues its push toward digital innovation, this project stands as a benchmark for future advancements in smart vehicle management solutions.