TABLE OF CONTENT

About the Client

First Abu Dhabi Bank (FAB) is the largest bank in the UAE, offering customized banking solutions with a wide range of financial products and services. Headquartered in Abu Dhabi’s Khalifa Business Park, FAB operates in 19 countries, supporting businesses locally and internationally with its extensive expertise, strong global network, and financial strength.

Business Situation

Outdated Document Management System (DMS) reliant on Documentum 6.5 and Captiva 6.0, nearing end-of-life.
High system lag affecting scanning, indexing, and overall document processing efficiency.
Limited support for diverse document types, restricting operational flexibility.
Lack of a disaster recovery (DR) site, posing risks of data loss or service disruptions.
Security concerns due to outdated technology, leading to potential vulnerabilities in banking data.
Inefficient role-based access management, affecting user permissions and data accessibility.

The Solution

Unthinkable conducted a comprehensive analysis of FAB’s existing DMS to identify gaps and optimize the system. By leveraging advanced document management solutions, Unthinkable upgraded the bank’s infrastructure to enhance security, speed, and scalability.

Upgraded Documentum 6.5 to 7.x for better document control and seamless integration.
Implemented Captiva 6.5 for faster, automated document capture and processing.
Enhanced support for over 28 document types, reducing processing delays.
Developed a disaster recovery site with optimized RPO and RTO.
Integrated role-based access control for improved security and user management.
Optimized scanning, indexing, and data storage with InputAccel for efficiency.

The Impact

FAB Bank’s new Document Management System significantly improved operational efficiency, security, and user experience. The upgraded system streamlined document processing, reduced manual errors, and enhanced data accessibility. The implementation of a disaster recovery site ensured business continuity and minimized risks associated with system failures or cyberattacks. With faster document retrieval and automated workflows, FAB experienced cost savings and improved service delivery.

Conclusion

Through Unthinkable’s digital transformation expertise, FAB Bank successfully modernized its Document Management System, ensuring enhanced security, efficiency, and scalability. The new system supports seamless banking operations with minimal downtime, automated document workflows, and improved compliance. The integration of advanced technologies has empowered FAB to provide uninterrupted financial services while optimizing operational costs. As a result, FAB maintains its position as a leader in UAE’s banking sector, setting a benchmark for digital innovation and service excellence.