TABLE OF CONTENT

About the Client

The client is a privately owned dental care organization operating in Sweden’s largest cities, including Stockholm, Gothenburg, Malmö, and Uppsala. Their unique cluster model allows dental professionals, including general dentists, specialists, and hygienists, to collaborate effectively for optimal patient care.

Business Situation

The client faced several technological and operational barriers in upgrading their app:

Limited Functionality: The app only supported emergency consultations, restricting patient accessibility.
Scalability Issues: The app lacked an infrastructure that could dynamically scale based on demand.
Inefficient Partner Onboarding: Clinics and clinicians struggled to integrate their practice management modules.
Complex Web Interface: The existing web app needed a user-friendly, multilingual redesign.
Lack of Diagnostic Tools: No direct image-sharing feature hindered remote dental assessments.
Communication Gaps: No seamless messaging or video call integration for real-time consultations.

The Solution

Unthinkable modernized the client’s dental consultation app, enhancing patient experience, scalability, and practitioner engagement through new functionalities and integrations.

The upgraded app now allows patients to pre-book consultations, a significant shift from the previous emergency-only model. Patients can register using their email ID and Bank ID, expanding the platform’s usability beyond Sweden. To ensure smooth scalability, serverless computing with Azure was implemented, optimizing costs while enhancing performance. The Visual Studio App Center facilitated continuous deployment, ensuring real-time updates and improvements.

Integrated an affordable intra-oral camera for remote dental diagnosis.
Implemented a role-based database for streamlined user access control.
Enabled Twilio-powered messaging and video consultations for seamless clinician-patient communication.
Developed a multilingual web interface to cater to diverse users.
Designed an AI-powered chatbot widget for automated lead generation.
Simplified partner clinic onboarding with practice management system integration.

The Impact

Unthinkable’s solution empowered the client with a scalable, feature-rich dental consultation app. Patients can now upload intra-oral images, receive instant diagnoses, and consult specialists via video calls, enhancing accessibility and convenience. Clinicians gained full control over their schedules, while partner clinics leveraged the chatbot widget to drive patient engagement. The app’s transformation positioned the client as a leader in digital dental care, with a seamless experience for both patients and practitioners.

Conclusion

By integrating cutting-edge technology, Unthinkable helped the client create a modern, efficient dental consultation platform. The upgraded app ensures better diagnosis, patient engagement, and clinic operations, making it a game-changer in remote dental care.