TABLE OF CONTENT

About the Client

SOAP Health is a U.S.-based healthcare platform revolutionizing early disease detection using AI-powered diagnostic tools. Their EHR system, SOAP Hub, helps healthcare providers collect and analyze patient data for improved medical assessments. With an interactive AI interviewer and Genie chatbot, SOAP Health streamlines medical history documentation to enhance efficiency.

Business Situation

Limited Interactivity: The SOAP Hub interviewer module lacked an intuitive voice-based data entry system.
Suboptimal AI Chatbot: The AI Genie avatar’s small size reduced engagement and usability.
Manual Data Entry: Clinicians had to rely heavily on manual input, increasing documentation workload.
Technical Bugs: Frequent system updates led to recurring bugs affecting user experience.
Lack of Scalability: SOAP Hub needed a more dynamic and adaptable technology stack.
Voice Command Absence: Patients couldn’t use voice commands for navigating AI-assisted interviews.

The Solution

Unthinkable identified the need for a more engaging and accessible EHR experience. The team implemented cutting-edge technologies to enhance SOAP Hub’s AI-driven functionalities, optimize system performance, and introduce seamless voice integration.

Integrated a voice user interface (VUI) across 200+ SOAP Hub screens.
Enhanced AI Genie chatbot with a larger, more interactive avatar.
Added speech-to-text functionality for easier patient data entry.
Upgraded system architecture using React, Node.js, and Firebase.
Deployed robust cloud infrastructure via Google Cloud Platform (GCP).
Conducted iterative bug fixes to improve stability and performance.

The Impact

With Unthinkable’s solutions, SOAP Health successfully enhanced its EHR platform’s functionality, user engagement, and operational efficiency. The voice-enabled AI assistant streamlined patient interviews, reducing documentation workload by 66%. The system’s upgraded UI improved navigation, making it more intuitive for both patients and healthcare providers. Additionally, SOAP Health entrusted Unthinkable with new feature development, reinforcing their long-term collaboration.

Conclusion

By integrating advanced automation, AI, and voice commands, Unthinkable transformed SOAP Health’s EHR into a highly efficient, scalable, and interactive platform. These improvements positioned SOAP Health as a leader in AI-powered early disease detection.