TABLE OF CONTENT

About the Client

The client is a leading telehealth provider in the US, specializing in weight loss programs that include online consultations, personalized treatment plans, and GLP-1 medication. Their subscription-based model ensures continuous doctor support for patients throughout their weight loss journey.

Business Situation

Limited System Flexibility: The existing third-party PMS lacked customization and scalability.
Inefficient Appointment Management: Booking processes were complex, affecting patient and staff experiences.
Manual Data Handling: No dynamic forms or automated data collection for treatment tracking.
Limited Patient Engagement: Patients struggled to log their progress due to a lack of interactive features.
HIPAA Compliance Issues: Security and data protection needed enhancements for regulatory adherence.
Cross-Platform Access: The system lacked a seamless multi-device experience for patients and staff.

The Solution

Unthinkable collaborated with the client to design a feature-rich, HIPAA-compliant PMS that empowered doctors, staff, and patients with seamless healthcare management. The system was complemented by a PWA to improve patient accessibility and engagement.

Developed a user-friendly PWA for seamless patient interaction.
Designed an intuitive super admin dashboard for real-time clinic management.
Implemented dynamic forms for automated patient data collection.
Integrated secure video consultations and messaging for remote care.
Automated appointment scheduling for streamlined clinic operations.
Enhanced compliance with HIPAA-aligned security measures.

The Impact

Unthinkable’s solution transformed the client’s telehealth operations, enhancing patient engagement and streamlining practice management. The PMS improved data accuracy, making tracking weight loss progress more efficient. Automated appointment scheduling and real-time messaging reduced administrative workload, allowing doctors to focus on patient care. The HIPAA-compliant infrastructure ensured data security while the new PWA provided an intuitive experience across devices. These advancements positioned the client for long-term scalability and higher patient satisfaction.

Conclusion

By implementing a custom PMS and PWA, Unthinkable enabled the client to optimize their operations, improve patient experiences, and scale their telehealth services effectively. The solution’s automation, security, and engagement-driven features set a new benchmark in digital healthcare management.