TABLE OF CONTENT

About the Client

The client operates the largest network of ophthalmic service clinics in the US, with over 60 locations across California. Renowned for exceptional patient care, their specialists cover various ophthalmology practices, including Oculoplastics, retina treatment, and LASIK. As their network grew, they needed a scalable, cost-effective solution to manage patient records, appointments, billing, and insurance claims.

Business Situation

The client struggled with operational inefficiencies and high costs associated with their existing EHR system.

Scalability Issues: The third-party EHR system couldn’t support the growing network of clinics.
High Costs: Recurring costs for third-party EHR deployment were unsustainable.
Workflow Inefficiencies: Existing EHR did not align with the clinic’s specific operational needs.
Appointment Management Gaps: Needed a streamlined system for scheduling and tracking patient visits.
Billing & Insurance Complexities: Claims processing and financial data handling required significant improvements.
Compliance & Security Needs: Ensuring HIPAA compliance and safeguarding patient data was a top priority.

The Solution

Unthinkable designed and implemented a custom web-based EHR system tailored to the client’s unique needs.

Through our Discover & Frame (D&F) workshop, we defined project scope, user flows, and technical challenges. Using Angular and PostgreSQL, we built a scalable platform with six key user roles: front desk, call center, patients, doctors, technicians, and financial teams. The new system streamlined workflows, automated billing and claims processing, and integrated insurance APIs. HIPAA compliance was ensured through stringent security measures, while new features improved usability and efficiency across all clinics.

Built a customized EHR to replace third-party solutions and reduce costs.
Integrated appointment scheduling with real-time patient tracking.
Developed a seamless billing and claims processing system.
Created interactive dashboards for doctors and administrators.
Implemented HIPAA-compliant data security protocols.
Automated insurance and financial data processing for efficiency.

The Impact

With the new EHR system, all clinics in the network now operate with improved efficiency. Administrative tasks have been streamlined, reducing human errors and enhancing patient management. The client reported a 60% increase in productivity, and the transition to a one-time investment model cut down recurring EHR costs by 80%. Additionally, Unthinkable facilitated seamless system deployment and staff training. A dedicated patient portal is also under development, enabling patients to manage appointments, view medical history, and track insurance claims.

Conclusion

Unthinkable’s custom EHR solution has revolutionized the client’s clinical operations, offering cost savings, enhanced efficiency, and improved patient care. The scalable system now supports their growing network, positioning them for continued expansion and innovation in eye care services.