TABLE OF CONTENT

About the Client

Novadontics, a US-based healthcare technology company, provides an innovative cloud-based platform, Care Pulse, to automate dental practice management and patient engagement. Established in 2016, Novadontics combines industry expertise with technology to enhance patient acquisition, appointment scheduling, and GPO membership management. Care Pulse simplifies administrative tasks, improves dental practice efficiency, and provides an intuitive experience for both patients and providers.

Business Situation

Novadontics encountered multiple challenges in launching an efficient marketplace and practice management system:

Difficult Patient Decision-Making: Patients lacked detailed dentist profiles and reviews for informed choices.
Manual Scheduling Issues: The absence of real-time appointment booking led to inefficiencies.
Limited Dentist Visibility: No centralized platform to showcase dentist credentials and specialties.
Operational Inefficiencies: Dental practices required an automated system to streamline administrative workflows.
Security & Compliance Risks: The platform needed HIPAA-certified cloud hosting for data security.
Payment Processing Complexity: A secure and flexible payment system was required for transactions.

The Solution

Unthinkable Solutions designed a scalable, user-friendly, and secure platform for Novadontics, ensuring seamless patient-dentist interactions and optimized practice management. Using React for the front end and Scala for the backend, we delivered a high-performance system.

Geo-Location Services: Patients could find nearby dentists based on real-time GPS tracking.
Comprehensive Dentist Profiles: Detailed credentials, specialties, and verified patient reviews for informed decision-making.
Real-Time Appointment Booking: Instant scheduling with automated confirmations for both patients and dentists.
Secure Payment Integration: Multiple payment options with encrypted transactions for enhanced security.
Advanced Admin Panel: Streamlined management of appointments, revenue, and provider details.
HIPAA-Compliant Cloud Hosting: Ensured data security with AWS CloudFront hosting.

The Impact

The development of Care Pulse transformed how patients access dental care while streamlining practice management. Patients could easily find, evaluate, and book appointments with verified dentists, leading to improved satisfaction and engagement. Real-time scheduling and automation reduced administrative burdens for dental practices, increasing efficiency. The platform’s analytics offered valuable insights into patient trends, helping dentists refine services. With a secure, scalable architecture, Care Pulse successfully expanded its user base while maintaining top-tier performance and security.

Conclusion

Unthinkable Solutions delivered a comprehensive digital marketplace that revolutionized dental practice management. By integrating real-time booking, patient engagement tools, and security compliance, we helped Novadontics enhance patient experience and operational efficiency, ensuring long-term growth.